International Expansion of an E-Tailer Essay

International Expansion of an e-tailer „We seek to be Earth ? s most customer-centric company for three primary customer sets: consumer customers, seller customers and developer customers. † The story of Amazon. com is a marvelous successful one. A company ? s biography which since the foundation in 19941 (followed by webpage launch one year later in 19952) became the world’s market leader in e-tailing by fully focusing on customer satisfaction and consequently aligning all organization activities, such as for example corporate strategy as well as technological portfolio, towards the consumer needs. From day one Jeff Bezos leads Amazon. com with a conspicuous overall philosophy of customer orientation and the strategic decision to focus on an increasing market share, instead of stock profits after Amazon went public (IPO) in 19973. Under consideration of these company’s aims, a powerful corporate structure has been built which became source of the flourishing first years in the US market (1995-1998) and also, specifying this as the crucial learning years in terms of consumer requirements and behavior, the preparation and basis for the future expansion. According to Cochran, customer satisfaction is a strategic decision and â€Å"the ultimate goal† of an organization – adequate investments and the full involvement of all employees are necessarily crucial. For the measurement and organization around the subject of customer satisfaction, numerous tools are available, such as reports, client comments, complaint processes and surveys representing elementary solutions for all kind of company-sizes and business4 as well as more sophisticated and comprehensive processes, such as the Balanced Scorecard5. However enterprises cover this part of their relationship towards customers, satisfaction ever has to be managed methodically, continuously, substance and process-broadly as well as differentiated by segments and target groups. 6 As a result of my research, no detailed and reliable information related to the customer relationship & satisfaction management of Amazon are available – nevertheless, Bezos has a clear picture of the customer needs and remains of the conviction that at Amazon they get exactly what they want: â€Å"selection, low prices, and fast delivery†. Consequently, for instance even the logo of Amazon has a relation to the organizations key objective of customer satisfaction8 and finally the overall strategy converts into measurable excellent results, such as the ACSI (American Customer Satisfaction Index) scale in which Amazon constantly ranks under the top best since the establishment of the â€Å"Internet Retail† category in 2000. 9 Exhibit A contains a division table which, on one hand, imparts a better visual understanding of the historical development that took place and, on the other hand, demonstrates how ambitious this sector is performing in the area of customer satisfaction – currently, but also within the prior years of internet boom. Impressively, Amazon. com ranked first in 7 out of 11 years in which this Index category has been tracked. Displacement of the first position appeared only in 3 specific cases, such as barnesandnobel. om (strongest competitor in the US with the objective to keep up with

Litigation and Alternatives Essay

America has come a long way since the American colonies settled from where humanity was to where humanity is now. We did not have the law system that we have now and issues were unresolved that turned into chaos. From law courts, chancery courts, to merchant courts, there are several categories of courts. Those that we separate are Federal and State Courts. Federal Courts take over foreign and interstate commerce that entail of U. S. District Courts, U. S. Court of Appeals, and U. S. Supreme Courts. State courts take over state legislatures that include State Supreme Courts, Appellate Courts, Trial Courts, and Lower Courts. Living in society today, we will have different views and different perceptions. We will either at one time come to face litigation or some type of ADR matter. With this being said, litigation, and alternatives will fall into place at least one point in one’s life. This is part of what both parties, as mentioned in the video will face. A company called â€Å"Quick Takes† tried out a program to help build their business to grow. Incidentally, the program Non Linear Pro did not quite work out for Quick Takes. Thankfully Quick Takes had been under the impression that Non Linear Pro was a trial. Under any circumstances had Quick Takes been under the assumption that Non Pro Linear had been a permanent program that had been purchased. Soon to discover a bill of 5,000. 00 was sent to Quick Takes. Quick Takes immediately contacted Non Linear Pro and advised that the bill had been invalid. Both parties had a verbal agreement of trying out the product as a trial. Although there may had been a verbal agreement, Quick Takes unknowingly signed a contract thought to be a delivery slip signed by Janet Mason. Non Linear Pro stated that the lease had been signed and if Quick Takes did not cooperate, then Non Linear Pro would create a lawsuit. So to name some of the legal issues that the two parties could face are arbitration, meditation, litigation, cross complaint, and mini-trials. Arbitration is an arbitrator that helps settle disputes between the two parties by researching the information provided by both parties. The arbitrator is a member of the American Arbitration Association who makes the ultimate decision of the outcome between the two parties by helping the two come to an agreement. The two parties will use arbitration when there is no need for a further relationship. Mediation is primarily used when there may be a future relationship between the two parties. The two parties come to an agreement and make the ultimate decision. A neutral party helps both parties come to an agreement; however, it does not make the ultimate decision. Mediation is primarily used when they can or may continue to maintain a relationship. Litigation also known as a judicial dispute resolution takes place in courts. The courts ultimately will make the decision of the outcome between the parties. Mini-Trials are a compromise between mediation and arbitration. Lawyers represent both parties and a neutral party is involved to help settle by advising of strengths and weaknesses. If the two parties do not come to an agreement in a timely matter then the neutral party will make the decision. Cross-complaint occurs when the defendant sues the plaintiff due to other damages caused by the plaintiff. The legal issues presented in the video are dealing with litigation. The plaintiff served the defendant and the defendant needs to respond or a default judgment will be entered. In this case, arbitration wil be the best method. I do not see a future in either party’s relationship. Most individuals will choose arbitration and mediation over litigation because it is cheaper, no lawyers are involved, and there is a lack of publicity. Reach out to as many sources to prevent any type of legal action. Having many options, the ultimate decision will impact heavily on the outcome.

Is the U.S. seeking to contain China Essay Example | Topics and Well Written Essays - 1750 words - 1

Is the U.S. Seeking to Contain China - Essay Example Such moves are seen as a threat to the security and stability of the region and a deliberate attempt by China to assert its power over its neighbors. This action prompted the U.S to construct an offshore alliance with other military forces in the eastern and southern borders of China such as Japan and South Korea. The U.S also formed the SEATO and ANZUS treaties which linked up countries such as Thailand, Philippines, Australia and New Zealand as its allies in the period between 1949 and 1969. It maintained military bases in these regions and also went to the extent of encouraging them to refrain from entering into diplomatic ties with China. However, over the years the Chinese have managed to create a coalition with some of its neighbors who are dedicated to containing Chinese power. Notably, these coalition partners include South Korea, Vietnam, and the Philippines all of whom previously were U.S allies. This is some circles can be viewed as a deliberate move by the Chinese government to move into the territory previously occupied by the Americans. Such moves are further fuelling tensions of the intentions of such a quest for power and dominance by China. Furthermore, the Chinese constant threats to Japan over the island dispute amid the already heightened tensions created by its military forces are not helping the situation. These islands called Diaoyo by the Chinese and Senkaku by the Japanese has ushered in a new rise to probable aggressions and security instability especially considering Chinas firm stand on the subject. These threats to Japan further escalated when the Chines targeted a Japanese ship with its weapo ns radar, a situation that did not go unmentioned when Japans prime minister issued a stern response terming that move as dangerous.  

Parent Letter Essay Example | Topics and Well Written Essays - 500 words

Parent Letter - Essay Example tem, and decision-making concerning the collaborative measures to ensure students with disabilities receive efficient support for their academic, social and behavioral success. Students have equal opportunities to academic success regardless of whether they have a disability or not. However, for the student with a disability to achieve their dreams, I have put in place plans and support strategies that focus on providing an inclusive and collaborative learning environment. Your child’s needs, be it special needs, are clearly stipulated in reference to the Public law 101-476 (attached copy), which defines the rights of children with disabilities and their parents main role of participating in educational decision making for his/her child. The collaborative environment will aim at providing the appropriate diversified resources to meet all students’ special learning and behavioral needs. Consequently, the efforts towards a successful education are in the hands of a collaborative team initiative compromising teachers, parents, special educators, and the child (Dettmer, Thurston, Knackendoffel, & Dyck, 2013). I have put in place a collaborative co-teaching strategy in partnership with my colleagues, which aims at ensuring all students understands coursework intensively regardless of their diversified needs. This plan does not require any extra fee from the parent following, which is constituted in my schools constitution to promote success for all students at equal costs. In addition, the role of the parent in the co-teaching is to ensure that he/she gives detailed disability information of the child to the administration, which will help in the provision of necessary instructional and educational support by the special educators in collaboration with regular classroom teachers. Students will be evaluated, instructed, and tested with their first language prior to being introduced to language programs aimed at ensuring all students communicate and understands

There is a problem with categorising the secret (and half secret) Essay

There is a problem with categorising the secret (and half secret) trust and ascertaining its jurisprudential basis.Critically analyse the jurisprudential basi - Essay Example a right to be repaid by a borrower) or proprietary (e.g. a fee simple or lease of land) are held by one person on behalf of another (Penner and Swadling, 2007). The person creating the trust is called the settler, the person holding the rights is the trustee, and the person for whom those rights are held is the beneficiary. Moreover, the conception of trust is an amalgam of several ideas which relate equity, contract, obligation and law of property. The trust has several advantages over the will especially in passing the property rights to the genuine beneficiaries. This holds more relevant when secrecy has to be maintained for some reasons which is not possible in case of will. Of course, the creation of trust may result in some problems legally especially while categorizing the type of trust i.e. full secret trust or half secret trust. This necessitates the critical analysis of theoretical bases of formation of secret trusts, advantages of trusts over wills, differences between hal f secret and full secret trusts and some practically useful case studies. Preventing the fraud has been the main theoretical basis for trust formation (Hodge, 1980). At the same time, the wider and narrower views of fraud making during transfer of properties has to be kept in mind while formation of any trust. Some times, the trustee may try to cheat the settler by deviating from the norms actually mentioned in the trust (Bannister v Bannister, 1948). The main advantages of trusts over wills would also form the theoretical basis for formation of any trust. Some theories mention that the formation of trust and transfer of money or other assets to the beneficiaries would certainly aid in saving income tax and any other hidden taxes. Secondly, it offers the settler to maintain privacy and more importantly secrecy. This is quite remarkable in maintaining the safety of the beneficiaries. It is also conceptualized that the possibility of any intentional fraud can be

IP 2 Essay Example | Topics and Well Written Essays - 500 words

IP 2 - Essay Example Then, it is time to find out the people or place from where the information can be collected. Thereafter, the information can be collected. At the next stage, the fears, expectations, merits, and limits in each point of view are analyzed (Stages in decision making). An assumption can be considered as a statement that one considers as true but without any concrete evidence to support it. In the business world, it is necessary for companies to make assumptions in a number of different situations. For example, companies will make assumptions on the amount of pension that will be paid to the retirees in future as a part of making financial statements. In addition, we make many assumptions in everyday life too. For example, one driving on the road assumes that all other drivers will obey traffic rules, and that all will stop at red light. As Adamson (2010) points out, there are many other common assumptions made by companies in their day to day functioning. For example, one company assume s that the economic situation will be back to normal soon. Another might assume that the changes in the market are temporary. In addition, another company assumes that what their clients want is the product A. Another assumption is that the company has to invest in the field.

Political Science (U.S. foreign policy Afghanistan) Term Paper

Political Science (U.S. foreign policy Afghanistan) - Term Paper Example With these principles in place, the U.S would have long succeeded in its intervention in Afghanistan with regards to the establishment of a functioning government that provides essential services to its citizens. Several reasons have been cited to explain the difficulties and the challenges the U.S faces as it tries to establish a stable and functioning government in Afghanistan. First, many journalists and scholars cite rampant corruption in Afghanistan as a hindrance to the establishment of a functioning government in the country. Additionally, the U.S and its allies have consistently failed to deal with the Afghans that drive out and kill fellow Afghans that are committed to rebuilding their country. These criminals and corrupt Afghans and terror groups profit from the many opportunities and huge influx of money getting into the country. The U.S. had a chance and the resources to assist in rebuilding Afghanistan immediately after the invasion but let the chance slip away. However, there is still time and opportunities for the U.S to rebuild the country and empower its hardworking and patriotic citizens. The U.S, as well as the local Afghans, must, therefore, be more than ready and willing to expose and eliminate the non-patriotic groups and individuals that seek to profit at the local, regional, and national level at the expense of hardworking Afghans (Brown & Scales, 2012). This paper explores the best possible policy direction that the United States should adopt to realize most, if not all of its objectives in Afghanistan. The United States has had numerous opportunities to help rebuild and empower Afghanistan and its citizens after the invasion of the country by the NATO forces but has let the opportunities pass by. Through the adoption and the implementation of the most appropriate policy on Afghanistan, the U.S will play its leadership role of

Profitability Analysis for Coca-Cola Essay Example | Topics and Well Written Essays - 2750 words - 1

Profitability Analysis for Coca-Cola - Essay Example Coca-Cola has been established for a long time and has a strong value and internal performance management system. This study focuses on the financial values of the company by carrying out a ratio analysis for the company and comparing the results with industry averages. Financial ratio analysis provides an instant way to evaluate the performance of a company by comparing its financial ratios with its own past performance and the industry average in the domain in which the company operates. Hence, it is necessary to perform a comprehensive financial analysis of Coca-Cola for us to make an opinion about the company’s value and performance management systems. A brief analysis of Coca-Cola with regard to its performance in terms of financial ratios is provided below. The financial conditions ratios are used to develop an understanding of the company’s financial health. These include ratios to analyze the liquidity position of the company which represents the ease with which a company can change its current assets into cash to meet its short-term liabilities. In addition, the liquidity ratios can be used to find out if the company is vulnerable to short-term insolvency which might lead to the company getting bankrupted in the long run. Many ratios can be calculated to find out the liquidity position of the company and hence its financial conditions, but some important ones have been discussed below to provide an insight about Coca Cola’s financial conditions since the last ten years or so. Coca Cola’s quick ratio for the year 1996 remained at 0.67 which is much smaller than industry’s average of 0.9. This shows that the company was not able to meet its short-term obligations using its liquid assets. As per the recent results, the company has improved its performance with its quick ratio now being 0.8 exactly equal to the industry average. This shows a healthier sign than what the company used to be 10 years ago.

Collaborate with the group Essay Example for Free

Collaborate with the group Essay Unwrapping ISLLC Standard 1 with team Blue was a great experience. While it took some time for the team to all meet together, the group proved to be hard working, understanding, and compassionate. There were a few issues that came to the surface while working together, and the process seemed to be very valuable to the eventual goal of a Principalship. The first issue to come to the surface was keeping in good communication and finding times to meet considering that each member has varying schedules. Use of the discussion forum and great internet programs such as ‘skype’ and ‘join.me’ allowed the entire team to collaborate and to watch the same computer screen during final revisions. An additional issue that came to the surface was keeping in communication through some personal and family hardships faced by two of the group members. Again, relying on the discussion forum, and keeping each other abreast of available times kept the team going strong through these problems. Understanding the value of unwrapping ISLLC in a group setting seems to be very valuable. Having members with different backgrounds and experiences allows different viewpoints to come together resulting in a wonderfully insightful mix. It also allows no member of the group to have an unchallenged say in a decision which can be very valuable for leading a school. It is just as important to make decisions as it is to listen to the various stakeholders of a school community and understand their concerns and insights to different problems or issues that arise during a school year. In conclusion, it was a terrific initial process to collaborate with the group. We all agree that getting the first standard unwrapped will pave the way for future assignments and to understand how to work best with one another. This is a very valuable process and it should continue to be so.

Sexual Harassment Paper Essay Example for Free

Sexual Harassment Paper Essay Define sexual harassment as the term is used legally. â€Å"Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that tends to create a hostile or offensive work environment.† (sexual harassment. (n.d.) Wests Encyclopedia of American Law, edition 2. (2008). Sexual harassment comes in several different forms from words to touching to gestures something that is present from one person to another person sexually that is not wanted by the other person. This normally makes one person feel uncomfortable in the workplace causing an employee to not feel comfortable at work which all employees have the right to feel comfortable and safe in the workplace. Explain how sexual harassment differs from gender discrimination. Sexual harassment is the act of sexual advances from one person or group of people to another person or group of people whereas gender discrimination is when a person is not afforded the same opportunities as another solely based on the gender male or female. Gender discrimination is unlawful and protected under the Title VII of the Civil Rights Act of 1964, â€Å"It shall be an unlawful employment practice for an employer -(1) to fail or refuse to hire or to discharge any individual, or otherwise to discriminate against any individual with respect to his compensation, terms, conditions, or privileges of employment, because of such individual’s race, color, religion, sex, or national origin; or† (Title VII of the Civil Rights Act of 1964 SEC. 2000e-2. [Section 703]) Provide the legal definition of quid pro quo (also known as vicarious liability) sexual harassment. Provide one example of a behavior which could be found to be quid pro quo sexual harassment. According to The U.S. Equal Employment Opportunity Commission, â€Å"EEOCs Guidelines define two kinds of sexual harassment: quid pro quo, in which submission to or rejection of [unwelcome sexual] conduct by an individual is used as the basis for employment decisions affecting such individual,( The U.S. Equal Employment Opportunity Commission N-915.048 1/12/90) An example of this would be when a person sexually harassment another employee but the employee that is  receiving the sexual harassment does not do anything about it when they allow this to happen where as another employee would not allow and this employee is then promoted to a better position due to allowing the sexual harassment to go on this person was granted special rewards for allowing the sexual harassment or even acting on the sexual harassment to be promoted, this can also work the opposite way as well say the employee that was sexually harassed file a complaint confronts the person doing the sexual harassment then this person is not promoted or given a raise that is due based on them not allowing the sexual harassment to continue. Provide the legal definition of hostile environment sexual harassment. Provide one example of a behavior which could be found to be hostile environment sexual harassment. The 2nd kind of sexual harassment defines by The U.S. Equal Employment Op portunity Commission is hostile environment, in which unwelcome sexual conduct unreasonably interfer[es] with an individuals job performance or creates an intimidating, hostile or offensive working environment. ,( The U.S. Equal Employment Opportunity Commission N-915.048 1/12/90) In the hostile environment the person receiving the sexual harassment feels they must allow this to continue and/or comply with the sexual requests all to keep the job they have and/or to continue to receive raises and promotions, even though the employee does not want to do this they have the feeling of pressure and fell they have no other options. List the factors which contribute to a determination of whether behavior is sexual harassment. 1.The victimized employee alleging sexual harassment must be a member of a protected class—that is, a man or a woman. 2.The complaint must be gender related—for example, a female must assert that there would have been no harassment if she were not a woman. 3.The employee must not have consented to the sexual advances or participated in the hostile work environment. 4.The harassment must be based on sex. 5.The conduct complained of must have had a deleterious effect on the employee’s job. 6.The harassment must have occurred during the scope of employment. (Moran 2011 pg 276.). The 1st factors is speaks to the person needs to be in a protected the class the protected classes are man and woman. The 2nd factor needs to show that gender played a factor had the person not been that gender then it would not of been sexual. The 3rd needs to show that the person receiving the ha rassment did not agree to the sexual harassment. The 4th needs to show  that the harassment is sexual in nature. The 5th needs to show that sexual harassment affected the insured job in some way. The 6th will need to show that sexual harassment took play while the insured was employed with the employer. Explain what situations are considered severe or pervasive and why these terms are important. â€Å"se†¢vere adjective \sÉ™-ˈvir\: very bad, serious, or unpleasant : causing a lot of physical pain or suffering : very harsh† (Severe. (n.d.). Merriam-Webster.com) â€Å"per†¢va†¢sive adjective \pÉ™r-ˈvÄ -siv, -ziv\ : existing in every part of something : spreading to all parts of something† (Pervasive. (n.d.). Merriam-Webster.com) Some situations that are considered severe and pervasive are touching, joking, commenting, distribution of sexual materials, (Moran 2011) when the items are not warranted and it is asked to stop†¦. Both of these terms are important together to make the determination if the situation meets the minimum to be determined as sexual harassment. Give the main legal reason why every company should have a valid written policy against sexual harassment (besides the fact it is the right thing to do.) The main legal reason is so that it is clearly spelled out in black and white for all employees to see so that at no point can anyone ever say they were not aware of the policy or the rules that guide this policy. The employer needs to put all the steps clearly stated as it rest for the employer to make all attempts that this does not happen. Case Analysis: I have chosen case BURLINGTON INDUSTRIES, INC. v. ELLERTH to discuss here. The facts: Kimberly Ellerth was an employee at Burlington Industries where she was employed for 15 months as a salesperson. Ted Slowik was a mid-level manager over Ellerth with authority to hire and promote with approval from high management. Ellerth alleges that Slowik subjected her to sexual harassment with repeated boorish and offensive remarks with remarks as threats towards less advancement. Ellerth had never reported any incidents prior to filing suit and did receive 1 promotion during her employment as Burlington. The issue: The issues are since it was never reported can Burlington be held liable for something they were not aware of and could Ellerth claim be categorized as quid pro quo harassment and should a claim he vicarious liability or negligence. The decision: It was determined that Ellerth has only a hostile work environment claim as the threats from Slowik were never carried out. An employer is negligent, and therefore subject to liability under  §219(2)(b), if it knew or should have known about sexual harassment and failed to stop it. Negligence sets a minimum standard for Title VII liability; but Ellerth seeks to invoke the more stringent standard of vicarious liability. Section 219(2)(d) makes an employer vicariously liable for sexual harassment by an employee who uses apparent authority (the apparent authority standard), or who was â€Å"aided in accomplishing the tort by the existence of the agency relation† (the aided in the agency relation standard). Given the Court’s explanation that the labels quid pro quo and hostile work environment are not controlling for employer-liability purposes, Ellerth should have an adequate opportunity on remand to prove she has a claim which would result in vicarious liability. Althou gh she has not alleged she suffered a tangible employment action at Slowik’s hands, which would deprive Burlington of the affirmative defense, this is not dispositive. In light of the Court’s decision, Burlington is still subject to vicarious liability for Slowik’s activity, but should have an opportunity to assert and prove the affirmative defense. I {agree or disagree} with the court’s decision because†¦ I agree with the court’s decision due to Ellerth not reporting the incidents. I also agree since no actions were taken by Slowik on the threats made but since I Slowik was n a position of management over others Burlinton does have some responsibility for placing this person in a position of authority. Appendix A good sexual harassment policy will include the following sections, and I have also explained why those sections should be included. A good sexual harassment policy should include the following Statement that shows the employer is trying to combat and prevent sexual harassment from happing in the work place. An explanation of sexual harassment, outline some issues, use explanations, try to paint a clear picture what is wrong. Outline the Employers Responsibilities under This Policy make it clear what the employer will due when this brought up including termination. Outline the steps/process to include mediation, grievances, EEO processes and who can be notified of this issue also list some people in upper management so an employee does not feel they have to tell local management if it involves local management. Demonstrate that it is the employee’s responsibility to reports these event even if they don’t involve them. Provide additional resources regarding sexual harassment and work to reiterate that all actions taken within this policy are confidential. References sexual harassment. (n.d.) Wests Encyclopedia of American Law, edition 2. (2008). Retrieved February 16 2014 from http://legal-dictionary.thefreedictionary.com/sexual+harassment Title VII of the Civil Rights Act of 1964 U.S. Equal Employment Opportunity Commission Retrieved February 16 2014 from http://www.eeoc.gov/laws/statutes/titlevii.cfm The U.S. Equal Employment Opportunity Commission N-915.048 1/12/90) Retrieved February 6 2014 from http://www.eeoc.gov/policy/docs/sexualfavor.html The U.S. Equal Employment Opportunity Commission N-915.048 1/12/90) Retrieved February 6 2014 from http://www.eeoc.gov/policy/docs/sexualfavor.html Employment Law for DeVry University [VitalSouce bookshelf version]. Retrieved from http://devry.vitalsource.com/books/9781256431671/id/ch11lev1sec1 Severe. (n.d.). Merriam-Webster.com. Retrieved February 16, 2014, from http://www.merriam-webster.com/dictionary/severe Pervasive. (n.d.). Merriam-Webster.com. Retrieved February 16, 2014, from http://www.merria m-webster.com/dictionary/pervasive